Do you have a nagging feeling that you may not be investing in building the right thing? Do your products have features that are rarely or never used? Does it take your organization the full investment of building and launching a product to validate an idea? Is your organization challenged with striking the right balance between the demands of a scalable, high-quality product and innovating on the most compelling problems and opportunities for your customers? At Pearson Online & Blended Learning, we met these challenges head-on by creating and implementing a framework that includes early collaboration within a multi-disciplinary team and a lightweight process. Based on Design Thinking principles and practices, the framework effectively balances discovery and delivery efforts. It ensures that, across the portfolio, our investments are focused on the right things, and the efforts of our delivery teams are aligned to solving the most important problems for our customers and addressing the most valuable opportunities for our business. This slide deck reflects the discovery framework we crafted, our implementation approach, and our triumphs and challenges. Each participant will have the opportunity to reflect on how a similar approach may help them address challenges within their organizations.
This presentation was co-created with Stephanie Allen, VP of Product Management, Pearson OBL, and delivered at Agile 2019 and Lean Agile US 2020.